2023-04-04 PitchPatterns Use Cases

Client stories

1. Debt collector company discovered that it is possible to increase Inkasso conversion rate by 17% when applying following strategies:

   1. Start conversation with kind words and official greeting “Mr Urtans how are you doing…”

   2. Ensure that client himself says what and when will be the next action / next payment

   3. Use empathy in voice, if client is sad then agent also should adapt

   4. If client says that he has “no time” 24% more likely that will pay debpt, those who have time to talk less likely to pay debpt

2. Customer service company (Locksmith) discovered that it is possible to increase conversion rate by 5% when applying following strategies:

   1. It is more likely to close deal if agent gives “educational advice” / consultation about materials, methods etc. rather than give price straight away

   2. More likely to close deal if prolong conversation and delay pricing question

   3. If objection about price, then ask for budget and if possible offer discount

   4. If cancelation then ask for reason, in 3% cases using questions possible to win back deal

   5. It is more likely to close deal when using empathy in voice, if client is sad then agent also should adapt

   6. It is more likely to close deal when using words of pleasantries

3. Call center use system to coach and onboard sales people as they have high turnover in their personnel, using system they were able to rise sales by 12% in 2 months

   1. Using emotion filtering they found out new categories of objections in different projects that were perviously unknown

   2. They actively use Leaderboard that is built in pitchpatterns.com and agents get points and bonus to salary when they listen to unusual calls and coach each other

   3. One agent that always talked in aggressive voice using system learned how to talk nicely to customers and increased his sales numbers by 15%

Other discoveries