2023-08-18 Locksmith Report

 

Jun/Jul 2022

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Jun/Jul 2023

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Tutorials

  1. How to supervise notes added to calls: http://recordit.co/BEPq4QrQRE

  2. In Report View there is section “Leaderboards” where you can analyze, remove/add points manually and see which actions are most used by agents: http://recordit.co/yCeXFoffuf

  3. Filter calls with car key issues: http://recordit.co/IEsbnznbJg

Leaderboards changes

  1. 150 points - Client calling for quote, but managed to convert call

  2. 50 points - If agent offers to match price when client is saying price is too expensive

  3. 100 points - At least 5 min spent a week in pitchpatterns reviewing calls

  4. 100 points - Average call duration over 1min for a week

     

Reduced importance to actions exploited by under performers:

  1. 20 points - Got high interactivity score in conversation (14+)

  2. 20 points - Got high drive score in conversation (18+)

  3. 20 points - Got good patience in a conversation (marker earned)

Calls to examine

Calling for quotes https://app.pitchpatterns.com/conversation/9abd7bcb-9169-4e0a-a889-2fb47aa6e7a2

No self-criticism, maybe colleagues could offer advice

https://dev.pitchpatterns.com/conversation/6be31ecf-31a5-479c-a799-aaf96c2e5115

https://app.pitchpatterns.com/conversation/61f4aa14-deeb-4497-a705-de9fe1b513f5

 

Problems

Couple of leaderboard activities did not had checked “Adjust points automatically by number of calls”, we fixed it on our end, but when you change any leaderboard settings, please make sure you check it.

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Also it is visible as “*” star for activities that are “Adjust points automatically by number of calls” here https://www.pitchpatterns.com/settings/leaderboards. You can edit rules yourself here as well.

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