2024-07-19 Eldigen Robocaller Market Positioning

Existing Eldigen product

Existing Eldigen product is platform with no-code pre-configured AI agents that can be easily used to reduce 50-80% of manual work. Agents that are currently implemented have been chosen by repeated market demand when at least 2-3 companies commit to buy these as soon they are developed. Currently plan is to expand number of agents to 10 by 2025 spring. Producing 1 agent per 1-2 months.

Current agents:

  1. Customer support agent (chatbot, email). Current clients: Tele2, ParkExpert, Locksmith (live chat function)

  2. Information search agent. Current clients: UPB, Sabio, Tele2

  3. Staff training agent (product knowledge, operation manuals etc). Prospected clients: BPO, pratne.lv

  4. Blog writing agent (follow trends from selected souces write blog drafts). Prospected clients: Agencies MBD, Megabit, McCann.

Unconfirmed possible next agents:

  1. Market research agent. Collect data from competitors about features, pricing, positioning, etc. Keep track of trends and changes in the market.

  2. Email sorting agent. Sort emails into categories and prioritize them. Also additional function to customer support agent.

  3. Price negotiation agent. Automatically negotiate prices with suppliers via Email, SMS, WhatsApp, etc. Already been requested by potential 2 clients.

Function roadmap:

  1. ShareDrive, GDrive, Telegram, Zendesk integrations. Avoid editing content directly in Eldigen, instead detect contradictions, missing facts in source content.

  2. Advanced analytics by automatic topic detection, sentiment analysis, automatic title of chats, detection of conversion moments, etc. Categorize chats by topic, sentiment, etc.

  3. RAG knowledge graph to link different topics without common keywords

  4. Pre-defined responses to key questions and better personality alignment settings

Current pricing model:

  1. 50EUR/min, 1k messages/month, up to 10 agents

  2. 500EUR/min, 20k messages/month, unlimited agents

  3. 2500EUR/min, 150k messages/month, unlimited agents

Beta launch date: 26. july 2024

Differentiation in Market

Robocaller agents are barely introduced in the market with best solution still having 500ms response time. OpenAI GPT4o in full halucination mode can achieve 320ms response time. Most of solutions are complex to setup and require users to buy multiple services from different providers in order to achieve full functionality.

Eldigen Robocaller advantages:

  1. Best Baltic language support. Later Polish and other languages)

  2. Best call recording analytics. Necessary to achieve meaningful results. Automatic data extraction from calls (Named entity recognition). Experience form pitchpatterns.com

  3. Emotion tracking. Experience form pitchpatterns.com

  4. Easy no-code configuration. Targeting SMEs not intergration specialists.

  5. Voice cloning functionality.

  6. Fast responses aiming 500ms or less because not relying on external services.

  7. Autodetect language and ability to switch between languages in the same call. Experience form pitchpatterns.com

  8. Ability to do GDPR compliant phone number credit scoring. Experience form pitchpatterns.com

  9. Ability to do call handover to human sales representative.

  10. Seamless integration between text based agents in and voice based agents.

  11. Integrations with Google Calendar, Zendesk, Telegram etc. Experience form pitchpatterns.com

Expected pricing: 0.1 EUR per minute Full-time sales agent equivalent revenue: 0.1*60*8*20 = 960 EUR per month

Telephony services

Only component Eldigen does not provide is telephony services. To achieve best pricing there will be a need to find best telephony provider for each region.

For example providers include: Vonage, Twillio, didww, SignalWire, 46elks, etc.

Eldigen via asya.ai have access to even more telephony providers in Baltic region and Poland.

Pricing examples:

  1. didww.com for USA 0.029 USD per minute

  2. Twilio for Germany 0.2598 USD per minute

  3. 46elks for Latvia 0.037 USD per minute

Market

The global call center market was valued at USD314.5 billion in 2022 and is projected to reach USD494.7 billion by 2032 (https://www.businesswire.com/news/home/20231206666159/en/Global-Call-Centers-Strategic-Business-Report-2023-Market-to-Reach-494.7-Billion-by-2030-from-314.5-Billion-in-2022---U.S.-is-Estimated-at-110-Billion-While-China-is-Forecast-to-Grow-at-6.6-CAGR---ResearchAndMarkets.com)

Democtratization of AI and NLP technologies will enable SMEs to use AI-powered call centers to automate customer support, sales, and marketing. This is market segment that previously was not able to afford such solutions.

Competitors

Market is developing, no clear leader, existing solutions are not user-friendly, require a lot of manual work. Functionality to provide full experience fractioned between different solutions - telephony, speech-to-text, text-to-speech, LLM, RAG, etc.

All prices are against 0.5 USD per minute for a human sales representative.

bland.ai

Price: 0.09 USD per minute

Languages: English, Spanish, French, German, Italian, Brazilian Portuguese, Polish, Portuguese

Funding: Unknown

Location: USA

Increased market interest (https://www.funfun.tools/tool/bland-ai): image-20240718235824531

Pros:

  1. Fastest solution on the market 500ms response time (https://youtu.be/r_Iy0xZ1CYY)

  2. Works out of the box, no need for seperate telephony provider, speech-to-text, text-to-speech, LLM, RAG, etc.

Cons:

  1. Setting using complex conversational paths (https://youtu.be/qbYv7FqxRYs).

image-20240719235438101

vapi.ai

Price: 0.05 USD per minute + STT 0.01 USD per minute + TTS 0.07 USD per minute + LLM 0.20 USD per minute + Telephony 0.02 USD per minute = 0.35 USD per minute

Languages: Depending on the providers

Funding: 5.8m USD across a pre-seed round and subsequent funding from Y Combinator

Location: USA

Pros:

  1. Highly customizable

  2. Natural noises in background to fill the silence

  3. Tricks to keep caller on line while preparing response by repeating the question

Cons:

  1. Very expensive

  2. Requires a lot of manual work to set up

  3. Very slow response time

 

image-20240719235326866

image-20240719235357452

synthflow.ai

Price: 0.08 USD per minute

Feature requests in forum: https://feedback.synthflow.ai/?b=662bde1777fa6952d614d271

Languages: English, German, Spanish, French, Italian

Location: Germany

Growth: 1,000 clients and achieving double-digit monthly growth rates

Funding 9.1m USD across a seed round and subsequent funding

Pros:

  1. Simple setup just using prompt (https://help.synthflow.ai/fine-tuner.ai/real-time-voice-assistant-beta/configure-assistant/prompting)

Cons:

  1. Not as stable as other solutions

 

play.ai

Price: 0.05 USD per minute

Languages: English, Spanish Lower rate limits (max 20 concurrent calls)

air.ai

Price: 0.11 USD per minute

Languages: English

curiousthing.io

Not public

Curious Thing, a Sydney-based artificial intelligence voice-tech platform, has successfully raised significant funding in recent years: In May 2022, Curious Thing closed a $7 million pre-Series A funding round. This round was led by private investment firm Hawkstone, with participation from Blacksheep Capital, January Capital, and returning investors Reinventure and Qualgro.

dasha.ai

not public

Very slow method for responses https://docs.dasha.ai/en-us/default/gpt/.