Eldigen Use-cases

Eldigen enables companies to automate communication in an "omnichannel" format, where messages from WhatsApp, Telegram, Email, Chat apps, and other places are received in one location. This ensures unified and efficient communication with clients, regardless of the communication channel they choose. Additionally, the system can analyze and compile data from all these channels, providing valuable insights into customer behavior and needs.

Demo video

Leveraging business-process documentation in SharePoint, NextCloud, and information publicly available on the company website, the system detects incomplete or contradictory data to accelerate outcomes, surfaces customer needs automatically, and decides which requests it can resolve itself and which demand extra documentation. It employs five specialised agents—Information Retrieval Agent, Customer Support Agent, Personnel Training Agent, Document and Form Checking Agent, and Social Media Post Writing Agent—that respectively fetch precise answers from corporate databases, deliver efficient personalised support, upskill staff, verify documents against company standards, and craft posts consistent with the marketing strategy. Running in multiple languages—Latvian, English, Russian, German, Lithuanian, Estonian, Polish, Danish, and others—the AI can be deployed On-Premises at the client’s site or in Microsoft Azure private instances, reducing initial investment; most integrations are pre-built, while bespoke ones are available for specific needs. The platform guarantees strong security and GDPR compliance, reveals gaps in communication and process flows, and drives further automation where the knowledge base is rich enough. User-friendly plug-ins embed it into PrivateMail, ZohoMail, GMail, and Outlook, while analytics optimise channels to boost customer-service quality and efficiency, helping companies adapt swiftly to market shifts and sharpen competitiveness. Trusted by some of the largest Baltic telecom, financial, and government organisations—including Tele2, ParkExpert, the Ministry of Economics of Latvia, etc. The solution combines insight, adaptability, and scalability.

Information Search Agent

The information search agent provides precise and contextually relevant text or meaning retrieval in a company's knowledge database. For example, companies use this system to quickly and efficiently find information about historical purchases, emails, documentation, and other essential data. This agent returns information as a quote with a reference to the document where this information can be found, ensuring quick access to SharePoint or NextCloud documents. We also offer a Chrome extension that allows questions to be asked of the company's document base at any time, regardless of which website the employee is on. Such solutions are used by telecommunications companies to help employees answer customer questions more quickly in everyday work. The chatbot understands which page is open and can answer questions in the context of it, for example, an open customer email. For companies, this tool provides the opportunity to closely monitor employee activities, identify information gaps in the knowledge database, and pinpoint specific knowledge deficiencies among employees. Additionally, it allows for an analysis of which activities employees spend the most time on, thus optimizing work processes. Ultimately, it is possible to create multiple agents within a single organization, each with its specific knowledge database and configuration, providing customized and efficient solutions for different departments and functions. The time spent searching for information can be reduced by up to 10 times, as there is no need to open numerous documents, but only one tool is used and there is no need to remember exact search keywords.

Customer Service Agent

Customer service agents provide omnichannel communication with customers through various communication channels, such as emails, chats, phone calls, and other platforms. They also provide the company with transparency regarding the most common issues and topics within customer communication channels. AI is capable of answering questions using company's document base, and if information is lacking, the agent hands over the communication to an employee via notification but can also return it to the AI agent. The system can be integrated with popular email programs such as PrivateMail, ZohoMail, Gmail, Outlook, and even IMAP. It also works alongside popular chat applications such as WhatsApp, Telegram, etc. The agent allows for a 50% reduction in the time needed to respond to customer queries and improves the quality of responses.

Custom integrations are also possible, for example, telecommunications companies have linked this agent with external systems to perform service address and price checks. Additionally, the agent can be integrated with CRM systems or customer databases to provide accurate answers to questions related to specific clients. Such integration ensures more efficient customer service and improves the company's operational efficiency.

Employee Training Agent

The Personnel Training Agent can automatically prepare training courses and tests using the company's document database, which can be loaded from SharePoint, NextCloud, or other document management systems. It can also incorporate videos from YouTube or manually add files. The agent performs transcription and prepares the training materials itself. This solution allows employees to acquire knowledge of products and services, as well as evaluate employee knowledge and skills. The solution also enables the company to create multiple agents within a single organization, each with its own specific knowledge database and configuration, providing a customized and efficient solution for various departments and functions. The training agent helps reduce the time needed to train and test new employees in contact centers from 5 to 3 days.

Document and Form Verification Agent

The document and form verification agent is capable of reviewing documents and forms using pre-prepared Yes/No criteria in natural language. The agent finds answers to these criteria in the fields of documents and forms and qualifies or disqualifies them. Integrations are also available with external data systems, such as Lursoft, Company Registry, State Revenue Service, etc., to verify the information mentioned in the documents. The agent significantly saves time on the verification of applications, proposals, CVs, and other documents.

Online Store Content Agent

The online store content agent ensures the enrichment of product descriptions and specifications, utilizing both qualified sources and the company's internal documents. This solution not only enhances product recognition and accessibility for potential customers but also significantly reduces the time and resources required for preparing and maintaining product information.